AI Operating System for NEMT

Stop losing rides.
Run a real operation.

The AI-powered operating system that answers every call, books every ride, and runs your transportation business 24/7 — under your name. Live in 72 hours.

Book a DemoSee it live →Run my numbers →
LIVEGodspeed Transportation·Detroit·25 drivers·420 trip legs/day
Godspeed Transportation · Operations
Today · May 24GT
⊞Overview
☎Calls
▶Rides
👥Drivers
📊Reports
⚙Settings
Operations Dashboard · TodayLIVE
Calls Answered
247
+12% vs yesterday
Rides Booked
183
+8% vs yesterday
Recovered
34
+$2,890 captured
Time Saved
6.4h
vs human dispatch
Monthly Save
$14.7k
payroll + recovered
Drivers
22/25
14 on route
Calls / Hour Today12am — 11pm
The Hidden Leak

You're Losing Money on Every Missed Call.

Most NEMT operators leak $24k+ a month and never see it. The phone rings, no one picks up, and the ride is gone.

10–20+

Calls evaporate every day

Voicemail. Hold. Hang-up. Off-hours. The phone rings and the ride is gone before your team sees it.

60%

Dispatch time = routine

Confirmations, reschedules, status checks. Exceptions never get handled.

$24k/mo

Average revenue leak

15 missed calls/day × $80 avg × 20 working days.

6–8

Tools that don't talk

CRM, scheduler, dispatch, phone, text — all islands.

+18%

No-show climb without follow-up

Reminders don't go out. Pickups happen empty.

Every unanswered call could be a lost $70–$150 ride.
ROI Calculator

Run your real numbers. See your real upside.

Plug in your daily call volume and ride economics. We'll show you the leak, the recoverable rides, and the payroll you'd save.

80
45
3
18
Missed revenue / month$23,040
Extra rides captured / month288
Estimated payroll savings$8,000
Efficiency hours saved / month216h
Human cost per call$5.00
Loren AI cost per call$0.63
Annual revenue recovered
$69,120
≈ $8,960 estimated total monthly upside
Side by Side

Hiring more dispatchers won't fix this.

More headcount = more cost, more breaks, more nights you don't get covered. AI gets cheaper at scale, runs nights, and never quits mid-shift.

HUMAN-ONLY OPERATION

What most NEMT companies do today.

  • Limited hours — nights and weekends missed
  • $3,500–$5,000 per dispatcher / month
  • Breaks, sick days, turnover
  • Missed calls go straight to voicemail
  • Reminders don't go out — no-shows climb
  • 6–8 disconnected software tools
AI-POWERED OPERATION

What your business looks like with Loren AI.

  • Answers 24/7 — no nights or holidays missed
  • Captures every caller, even after hours
  • Books or qualifies rides instantly
  • Auto call summaries to your team
  • One unified platform — one screen
  • Scales without hiring more staff
The Platform

Stop Juggling 7 Tools. Run It All Here.

Seven integrated systems, one unified experience for owners, dispatchers, drivers, and customers.

AI Call Agent

Answers every call, books, qualifies, escalates.
GRACE · LIVE TRANSCRIPT
Hi, I need a ride to dialysis tomorrow at 8 AM.
Of course. Can I get the patient's name and Medicaid ID?
Margaret Allen — ID ends in 4421.
Booked. Pickup 7:30 AM at 412 Linden Ave. Confirmation sent via SMS.
Live Today

This is what a modern NEMT operation looks like.

Built for Shihada Nelson's Detroit operation. 25 drivers, 420 trip legs per day, serving Medicaid D-1 patients across Wayne County.

godspeedtrans.ai-loren.com
● LIVE

Godspeed Transportation

Detroit, MI · NEMT · 25 Drivers · Wayne County Medicaid D-1
3,847
Calls / mo
412
Recovered
$72k
Recovered / qtr
0.8s
Response
87%
Utilization
$0.42
Cost per call

A complete branded NEMT platform.

Branded site · AI receptionist (Grace) · Customer booking flow · Admin dashboard · Dispatch workflow · Driver coordination · KPI tracking · White-label experience.

See it live
SN

"Within the first week, Loren AI caught calls we would have missed and rebooked rides we would have lost. We've been able to run the same fleet without adding a single dispatcher seat."

Shihada Nelson · Owner · Godspeed Transportation · Detroit
Hear It In Action

Real calls, handled. No queue. No hold music.

Four scenarios pulled from real-world NEMT call patterns. Hit play. Follow the transcript. Change the speed.

DIALYSIS RECURRING

Confirming a Wednesday ride

Margaret · Calling from home
CallerHi, this is Margaret Allen. Calling to confirm my Wednesday dialysis ride.
GraceHi Margaret. I have you — 7:45 AM pickup at 412 Linden, going to Wayne County Dialysis. Wheelchair van. That right?
CallerThat's right, dear.
GraceYou're confirmed. Driver Marcus picks you up at 7:45. You'll get a text when he's five minutes out.
HOSPITAL DISCHARGE

Mom getting discharged

Family member · Hospital hallway
CallerMy mom's getting discharged from Mount Sinai today. We need a ride home with a wheelchair.
GraceGot it. What's mom's name and what time is discharge?
CallerMaria Rivera. Around 3 PM, going to 218 Grand Concourse, the Bronx.
GraceWe'll have a wheelchair-accessible van at Mount Sinai by 2:50. Sound good?
FACILITY BULK

Three residents to Premier Cardiology

Karen · Sunrise Senior Living
CallerThis is Karen from Sunrise Senior Living. I need three rides booked for tomorrow morning.
GraceOf course. Three residents going where?
CallerAll to Premier Cardiology — 9 AM. Mr. Davis, Mrs. Chen, and Mr. Patel.
GraceDone. Three pickups from Sunrise at 8:30. Confirmations going to your email now.
WHEELCHAIR URGENT

Same-day oncology pickup

Older patient · Home
CallerI need a wheelchair ride today. My regular service canceled. 2 PM oncology appointment.
GraceI can get you covered. What's your pickup address?
Caller1825 Pine Street, apartment 4B.
GraceDriver Daniel will be there at 1:15. Wheelchair-accessible van. Confirmed.
NEW RIDE REQUEST

First-time caller, full intake

Patient · First call
CallerHi, I've never used your service. I need a ride to a doctor's appointment next week.
GraceWelcome. I can get that on the books. What's the appointment date, time, and pickup address?
CallerTuesday at 10 AM, picking up from 1234 Main Street.
GraceGot it. Going where, and do you have any mobility needs?
CallerSaint Mary's Cardiology. Ambulatory, no equipment.
GraceBooked. I'll text you a confirmation in two minutes and a reminder the night before.
SPECIAL ACCOMMODATION

Bariatric / wheelchair coordination

Caregiver · Patient home
CallerI'm calling for my dad. He's bariatric and uses an oversized wheelchair.
GraceUnderstood. I'll flag this for our wheelchair-accessible bariatric van. Pickup address and appointment?
Caller412 Oak Lane, dialysis Monday Wednesday Friday at 6 AM.
GraceI'll set up a standing order for all three days. Same driver each visit when possible.
CallerThat would really help him.
GraceConfirmed. He'll get a text fifteen minutes before each pickup with the driver's name.
STANDARD MEDICAL RIDE

Routine Medicaid booking

Recurring patient · Home
CallerI need my ride for tomorrow morning, primary care visit.
GraceLooking you up — I have you set for ten-thirty pickup at the usual address. Going to Dr. Park?
CallerThat's right.
GraceMedicaid broker authorization is on file. You're confirmed.
CallerThank you.
GraceOf course. Driver will text you when she's five minutes out.
Owner Visibility

Know exactly what's happening in your business.

Real-time KPIs across calls, rides, revenue, and operations — all in one dashboard.

3,847
Calls answered / mo · +18% MoM
412
Missed calls recovered · +$35k captured
$72k
Revenue recovered this quarter
0.8s
Avg response time · vs 12s human
Your Brand · Your App · Your Operating System

Before Loren AI: you had nothing. After: this.

Most NEMT operators don't have an app for their customers. Period. We give you one — branded as your company — in 72 hours.

BEFORE — NO APP. NO PORTAL. NO PRESENCE.
9:41

No app installed

Your customers call a flip-phone number and hope someone picks up.

AFTER — YOUR BRANDED APP, LIVE IN 72 HOURS
9:41
G
Godspeed
Transportation · Detroit
Book your ride

Door-to-door non-emergency transport

PICKUP
1410 Woodward Ave
DROP-OFF
DMC Harper Hospital
DATE & TIME
Tue · 9:15 AM
Book my ride
42
Rides this week
$340
Saved on cabs
Same engine. Your brand. Your domain. Your phone number. Your voice.
The customer never sees Loren AI.
Built In

Hover. See what each piece does.

Every feature includes the moving parts — not just the headline.

AI Receptionist

Answers every call in <1 second with NEMT-trained voice.

Grace voice · 24/7 · Broker-aware · Wheelchair triage

Auto Dispatch

Right driver, right vehicle, right ETA — without the radio chatter.

Geo-proximity · Mobility-aware · Reshuffles live

Driver App

Drivers see their day, hit status, navigate — one app.

PWA · Offline-aware · Status pings · Tip capture
Who This Is For

Built for transportation companies ready to scale.

10–75 vehicles
NEMT, ambulette, wheelchair
Multi-facility
Dialysis, behavioral health, senior living
>10 missed/day
After-hours, weekends, lunch hour
3+ tools
CRM, scheduler, dispatch, phone, text
Get Started

30 minutes. Your numbers. A live demo.

Every transportation company runs differently. Tell us about yours — then pick a time.

  • Free 30-minute strategy call
  • Custom ROI report for your operation
  • Live demo of the Godspeed system
  • White-label implementation plan

Backed by the Captured-Call Guarantee: if Loren AI doesn't capture at least 3 extra rides/day in your first 60 days, we refund the setup fee.

Tell us about your operation

Step 1 of 2 — then pick a time.
25
Book a Demo