Our AI-powered NEMT operating system answers calls, books rides, automates dispatching, tracks drivers, and gives your team one central platform to run the entire business.
Built forNEMT, ambulette, wheelchair transportation, and medical transportation operators.
15 missed calls/day × $80 avg ride × 20 working days.
Reminders don't go out. Pickups happen empty.
Hiring more dispatchers doesn't fix coverage. It eats margin.
Confirmations, reschedules, status checks. Exceptions never get handled.
CRM, scheduler, dispatch, phone, text — all islands.
Missed revenue and utilization live in someone's head.
Nights, weekends, lunch — the phone keeps ringing.
One unanswered ring is the margin on a full trip.
Dialysis, behavioral health, senior living.
After-hours, weekends, lunch hour.
CRM, scheduler, dispatch, phone, text.
Every unanswered call can be a lost $70–$150 ride.
Voicemail. Hold. Hang-up. Off-hours. The phone rings and the ride is gone before your team sees it.
Plug in your real numbers. See your missed revenue, payroll savings, and the rides you could be capturing right now.
Seven integrated systems, one unified experience for owners, dispatchers, drivers, and customers.
Answers every call, books the ride, escalates only when needed.
We built a custom AI-powered transportation platform for Godspeed Transportation to show how a modern NEMT company can operate with one central system instead of disconnected tools.
Built specifically for Shihada Nelson's Detroit operation — 25 drivers, 420 trip legs per day, serving Medicaid D-1 patients across Wayne County.
"Within the first week, Loren AI caught calls we would have missed and rebooked rides we would have lost. We've been able to run the same fleet without adding a single dispatcher seat."
Eight common NEMT call scenarios. Listen to AI conversations from a live system.
Caller: Hi, I need transportation for a doctor appointment.
AI: Absolutely. I can help schedule your ride. Please provide your appointment date and time, pickup address, drop-off location, and whether you need wheelchair assistance or mobility accommodations.
Caller: I have three residents who need dialysis transportation tomorrow at 9 AM.
AI: Of course. I'll set up all three pickups. Can you confirm the dialysis center address and any wheelchair or walker needs for each resident?
Caller: What time is my ride coming today?
AI: Let me check that for you. Your driver will arrive at 1:45 PM — that's in about 23 minutes. I'll send you a text when they're 5 minutes away.
Caller: Patient at my next pickup isn't ready. Should I wait?
AI: Got it. I'll notify dispatch and reschedule the rest of your route. You have a 15-minute window before the next pickup.
Caller: I need to cancel tomorrow's ride and reschedule for Friday.
AI: No problem. I've cancelled tomorrow's pickup. What time on Friday works for you? I can see openings at 9:30 AM, 11:00 AM, or 2:00 PM.
Caller: My mother needs a ride to dialysis at 6 AM tomorrow. Can someone pick her up?
AI: Yes, we have availability. I'll book a 6 AM pickup at her address with wheelchair accommodation. You'll receive confirmation by text in 2 minutes.
Caller: I need transportation for a behavioral health appointment and require a larger wheelchair-accessible vehicle.
AI: Understood. I'll note that a wheelchair-accessible van is required and collect your pickup details so dispatch can properly assign the vehicle.
Caller: I need transportation for a doctor appointment.
AI: I can help schedule that for you. Please provide your appointment date, pickup address, destination, and contact information so I can prepare the ride request for dispatch.
Real-time KPIs across calls, rides, revenue, and operations — all in one dashboard.
You cannot improve what you cannot see. Our dashboard gives owners real visibility into calls, rides, revenue, and operations.
Drag the slider. See what a handful of recovered rides per day is actually worth.
We build the platform under your company's name so your customers, facilities, drivers, and staff experience it as your own system.
Door-to-door non-emergency transport.
Door-to-door non-emergency transport.
Same engine. Your brand. Your domain. Your phone number. Your voice. The customer never sees Loren AI.
The operational scale where AI replaces manual dispatch and spreadsheets.
Answers every call at 2am, books rides while your team sleeps.
From missed calls, payroll savings, and dispatch efficiency combined.
AI handles the routine. Your humans focus on exceptions and relationships.
Every transportation company operates differently. Tell us a bit about your operation, then pick a time that works for you.